Refund policy

Return Policy for Damaged or Defective Goods

1. Eligibility for Returns
We accept returns only for items that are broken, damaged, or defective upon arrival. To qualify for a return or replacement, you must:

• Notify us within 15 days of the purchase/delivery date.

• Provide photo/video evidence of the damage or defect.

• Keep the original packaging (if possible).

2. How to Initiate a Return

• Contact our customer service at thebunniarystore@gmail.com with:

  • Your order number.

  • Photos/videos clearly showing the damage.

  • A brief description of the issue.

• We will review your request and provide return instructions within 1–3 business days.

3. Return Options

• Replacement: We’ll ship a new item at no extra cost (subject to availability).

• Refund: If a replacement isn’t available, we’ll issue a full refund to your original payment method.

4. Return Shipping

• If the damage is due to shipping or our error, we’ll cover return shipping costs.

• If the item was damaged due to customer mishandling, return shipping will be at the buyer’s expense.

5. Processing Time

• Refunds/replacements will be processed within 5–10 business days after we receive the returned item.

6. Non-Returnable Items

• Items damaged after delivery (e.g., due to misuse or improper handling).

• Products without proof of purchase or reported after the 15-day window.

7. Contact Us
For any questions, email thebunniarystore@gmail.com