Shipping policy
Shipping Policy
1. Order Processing Time
-
Orders are processed within 1–3 business days (excluding weekends & holidays).
-
Orders placed after [cut-off time, e.g., 12 PM EST] will be processed the next business day.
2. Shipping Destinations
-
We currently ship to [list countries/states, e.g., "all 50 U.S. states"].
-
International shipping is not available at this time
3. Shipping Delays
-
Delays may occur due to carrier issues, weather, or customs (for international orders).
-
You will receive tracking updates via email once your order ships.
4. Tracking Your Order
-
Once shipped, you’ll receive a tracking number via email.
-
Contact [support email] if your tracking hasn’t updated in 48 hours.
5. Undeliverable Packages
-
If a package is returned to us due to an incorrect address or failed delivery:
-
You’ll be responsible for reshipment costs.
-
Refunds (minus shipping fees) will be issued if you decline reshipment.
-
6. Lost or Stolen Packages
-
If your tracking shows "delivered" but you didn’t receive it, contact your local carrier first.
-
We’re not liable for stolen packages, but we’ll assist with carrier investigations.
7. Contact Us
For shipping questions, email thebunniarystore@gmail.com
-